How to Update Passport Information In Absher | Naqal Maloomat

Naqal Maloomat is the process of updating passport information In Saudi Arabia by visiting the Jawazat office or doing it online using Absher. If your passport details have expired and are not updated in MOI then you won’t be able to travel outside KSA.

You can update passport details in Absher using the Tawasul service for yourself and your family members.

Naqal Maloomat – Who Is Eligible to Do It?

First, let me clarify who can do naqal maloomat.

• For expatriate workers, The sponsor/employer is responsible.
• For Dependents: Because you are the sponsor for your dependents, you have the right to update the details.
• Your employer can do naqal maloomat for you and your family members.
• Foreign investors and Previliged iqama holders can update their passport data in Absher.

Conditions To Update Passport Information

There are some conditions to update passport in Absher which are as follows;

• The passport must have 12 months or less to expire
• The service on Absher can be accessed only once every 5 years for each passport
• You will not be able to update passport information if any traffic violation is unpaid
• The resident’s status in the Ministry of Labor (MOL) shouldn’t be “Absent from work“
• Applicant’s fingerprints should be registered in Jawazat.
• If the passport has already expired then Visit Jawazat office or use the Tawasul service

Update Passport Information In Absher Through The Tawasul Service

The passport information is updated in Absher through the Tawasul service nowadays. You will get the following error message if you try to access the service available in the “Family Members Services” section.

“Sorry the service can’t be continued. Please send a request to the passport department through Tawasul.”

1-Accessing Tawasul Service

• Login to your Absher account https://absher.sa/
• Click on ‘Services’ under ‘My Services’ section
• Now select ‘Passports’
• Click on ‘Tawasul’
• Select ‘New Request’ Shown under the Tawasul service

2-Submitting Passport Information

You have to fill out the following details.

• Sector: select Update and Extend Passport from the drop-down list
• Service: click on Update Passport problem
• Request Description: Write a simple request for naqal maloomat as follows.
  • “Please update the passport information (تحديث وتمديد الجواز) for one of my dependents. The iqama number of the dependent is 2XXXXXXX and the version number is XXXX. I am providing the data in a PDF file. Kindly update the data in your system. Thanks”
• Attachment: Upload the required documents (listed below) through a pdf file.

3-Uploading PDF File

Now you have to create a file to upload the following passport data which is listed below. Furthermore, You can upload data of one family member at a time. Otherwise, you may see the following error message.

“Sorry, You cannot submit this request. Description exceeded the allowed limit.”

If you want to do naqal maloomat of more than one family member, then you have to create a new request in tawasul for each one.

To keep the size under the given limit, you can use an online tool and make a PDF file with the following documents.

• Colored copy of old passport
• Colored copy of new passport
• Dependent’s Iqama copy

• Now upload the file and click on ‘Submit Request‘
• Click on ‘Confirm’ on the next page
• The following message appears on the screen upon successfully submitting the request to update the passport.

• “Request is submitted successfully with number XXXXX”

The naqal maloomat process usually takes 1-2 days. You can check in Absher whether the information has been updated or is still pending.

Things To Consider

While updating the passport information it is very important to take care of these things;

• The pdf file size should not be more than 1MB in any case.
• The file name should consist of only 1 word. You can name the file in the name of your dependent.
• Upload passport data of only 1 dependent at a time. To do naqal maloomat of another family member, you can create a new request in Tawasul as soon as the current request status changes to “Resolved”.
• The uploaded images should be colored, readable, and free of blur.

How to update passport information in Absher For Privileged Iqama Holders and investors

As I mentioned above the “Update Resident Passport” service available in “Family Members Services” is now only accessible to privileged iqama holders and investors.

Therefore if you fall under any of the said categories then you can update your passport in Absher by following the procedure given below.

• Login to your Absher account https://absher.sa/
• Click on “Family Members” section
• Now select the “Sevices” tab and click on “Update Resident Passport Information”
• Click on “Proceed“
• Select the “Family Member” whose passport you want to update.
• Enter the following information
  • Passport Update Type: Select “Update Renewed Passport”
  • New Passport Number
  • New Passport expiry date
• Optical Character Recognition: Enter the first 10 digits of the code written at the bottom of the first page of your passport.
• New Passport Issuance Country: Enter your home country name
• New Passport Issuance City: Select the Capital city of your home country.
• Recheck the details and Click on “Update Passport Information“
• “The passport has been updated successfully” The screen will show the message upon successful naqal maloomat.

Naqal maloomat by Employer for employees’ passport

As your sponsor has the right and access to update your passport information through the Muqeem portal. So just request the authorized person in your company to do naqal maloomat. It hardly takes a few minutes for the whole process.

Furthermore, If there is any mistake in updating the passport information, your employer can correct it.

Naqal Maloomat for Visit Visa Holders

A visit visa holder can do naqal maloomat incase his passport is about to expire. However, he will update passport information by visiting Jawazat office and the following documents will be required.

• Jawazat appointment slip
• Download and fill out naqal maloomat form (in Arabic language)
• Original and Copy of new passport
• Original and copy of old passport
• Visa copy
• Sponsor’s iqama copy ( if applicable in case the applicant has a family visit visa)

Visit the Jawazat office on the appointed date and time. Submit your documents and wait a bit. In a few minutes, the officer will update your passport information in the Ministry of Interior system.

How To Update Passport From Outside Saudi Arabia

There is a clear instruction to update passport from outside KSA and it states,

” The resident for whom the passport is to be registered must be inside the Kingdom”

In that case, the iqama holder ( either the family head, a family member, or a worker) must come back to the Kingdom on the new passport especially if the expiry is less than 1 month.

• Keep both, old and new passports together and staple them
• Get the immigration stamp on the new passport.
• Ask the employer or the family head to do naqal maloomat

Common Errors

While updating passport in Absher you can face some common issues. I am mentioning them below.

Updating Passport Information Failed

If the naqal maloomat fails you will see the following message;

sorry! you cannot update the passport information. please visit Jawazat for more information.

It is a very common mistake and occurs with many people. In that case, you have 2 options.

• Visit any Jawazat office near you to manually do naqal maloomat
• Submit a complaint to the General Directorate Of Passports Jawazat

Visit Jawazat- General Directorate of Passports For Naqal Maloomat

If you decide to visit Jawazat, then you need the following documents

1. Book Jawazat appointment
2. Old and new passports
3. 3 Iqama size pictures
4. Fill out the Passport update form correctly. You can get help from the people sitting outside the office. They may charge you 20 or 30 riyals.
5. Submit your documents. In a couple of minutes, you will receive the confirmation message.
6. You can check it by visiting your Absher account and find out if the information has been updated or is still pending.

Place A Complaint To Jawazat

Before placing the complaint, you need to prepare a few things to submit in the portal. You need to prepare a single PDF file containing all the required documents. To do that you need,

• Old and new passport of the dependent
• First of all, take a screenshot of the error and save it
• Iqama ( Your’s and dependent)

Make a single PDF file and then,

• Visit the Absher portal through a laptop or PC and log in by using your credentials.
• Now, on the main menu type Messages and Document in the search bar.
• You can also access the service by clicking the services button in “My Services” Tab. Then click on General Services and select Messages and Documents.

Now you need to select the service and other settings as follows,

• To General Directorate Of Passports
• Select Service Name: مشاكل تحديت معلومات جواز السفر و نقل معلومات
• In Subject, write Update Passport Information
• In the message, write the problem you faced. You can write something like,

” Assalamo Alaikum, . Best Regards”

In a week or two, Jawazat will resolve the issue and you can update the information online.

Frequently Asked Questions

Can I update my passport details myself?

You can update the passport information, Naqal Maloomat of your dependents by using the Absher portal. However, your employer is entitled to update the information for your passport unless you have a privileged iqama or an investor visa.

How can I transfer my Saudi visa to new passport?

If you are traveling to Saudi Arabia and have both passports, the old one having the stamped visa and the new one. At the airport, the immigration officer will do the procedure and let you enter the Kingdom. But make sure that you keep both passports.

Also Read:

• How To Book Jawazat Appointment In Absher
• Download Istiqdam Form – Passport Update Form – Iqama Form
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• How To Change Mobile Number In Absher
• Cancel Final Exit Visa For Dependents In Saudi Arabia In 2021 | Latest